Return Policy

We want you to feel confident shopping with BMU Organics. If something is not right with your order, please contact hello@bmuorganics.com.au so we can help.

Faulty, damaged or incorrect products

If your product arrives damaged, you receive the wrong item, or you believe a product is faulty or does not match its description, don't hesitate to get in touch with us as soon as reasonably possible.

Please provide your order number or other proof of purchase, a description of the issue and, where helpful, photographs. We will assess the issue and provide the appropriate remedy under Australian Consumer Law.

You do not need to retain the original packaging to make a claim about a faulty product. Where a product problem is confirmed, we will cover reasonable return postage costs.

Skin sensitivities

Please review the ingredient list and follow the product’s directions, including any patch-testing instructions. If irritation occurs, stop using the product and contact us with the product name, batch number and details of your experience. We will assess each concern individually. Your rights under Australian Consumer Law remain unchanged.

How to arrange a return

Please contact us by email before posting your product so we can provide the appropriate return instructions.

Refunds

Refunds will be issued to the original payment method. We aim to process agreed refunds within 7-14 business days. Your bank or payment provider may require additional time.

Your consumer rights

Nothing in this policy excludes, restricts or modifies your rights under Australian Consumer Law. For a major product failure, you can choose a refund or replacement. For other failures, you are entitled to an appropriate remedy under the law.

The provisions about packaging, reasonable return costs and remedies reflect ACCC guidance. ACCC

Change-of-mind returns

Please choose carefully, as we do not offer refunds or exchanges for change of mind, including selecting the wrong product or deciding you no longer want it. This does not affect your rights under Australian Consumer Law for faulty, damaged or misdescribed products.